DMJ Hair Return Policy:
Returns will be accepted if the product is not as described. For example, the length, texture, and/or the style that has been requested by the buyer.
All of the hair we sell is in the natural state of the donor. If you would like to have a color outside of the natural state of the donor’s hair, you have the option to bleach or dye the hair to the color of your choosing.
If you feel as though you have a reason to return the hair DO NOT under any circumstance return the hair without speaking to a representative and receiving a return order number. The buyer has 7 business days from the time of receiving the order to notify the company if there is a problem.
We do not accept any hair that has been used, worn or altered in any form or fashion. Such as the hair being cut, washed, bleached, dyed or subjected hair oil(s) or chemicals of any type. If we feel as though there’s a need for the hair to be returned upon receipt. One of our trained specialists will inspect the hair for any of damages stated above. Any hair accepted will be exchanged and a reimbursement for the return shipping NO REFUNDS will be issued.